The 'Confirm' button is inactive

Possible reasons for the transaction confirmation button being inactive:

  1. Outdated app version: Ensure that you are using the latest version of the app. Updates are always available on the App Store or Google Play, so check for an "Update" button in the respective store.
  2. Weak internet connection: An unstable internet connection can cause the app to malfunction. We recommend switching your internet source, such as moving from mobile data to Wi-Fi or vice versa. You can also try enabling a VPN.

Additional Recommendations:

  • Ensure proper use of the slider: When confirming the transaction, make sure to slide the blue arrow all the way to the end. You might have pressed the button instead of swiping it to the right.

  • Restart the app: If the app has been running in the background for a long time, this could cause the button to become inactive. Try restarting Tonkeeper.
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